Frequently Asked Questions
Everything you need to know about our precision welding solutions.
What is the typical lead time for Sunstone Welders orders?
Most standard welding systems ship within 3-5 business days. Custom configurations or large industrial units may require 2-4 weeks for calibration and assembly.
Do you offer international shipping for your equipment?
Yes, we ship our precision welding equipment globally. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.
What kind of warranty comes with a Sunstone welder?
All our welding systems come with a standard one-year manufacturer's warranty covering parts and labor. Extended service plans are available for purchase at the time of equipment registration.
Can I request a sample weld before making a purchase?
Absolutely. We offer a 'Proof of Concept' service where you can send us your materials, and our engineers will perform test welds to ensure our technology meets your specific requirements.
What is your return policy for accessories and electrodes?
Unused accessories and electrodes in their original packaging can be returned within 30 days of purchase. Please note that custom-made electrodes are non-refundable.
Do you provide technical support for setup and operation?
Yes, we provide lifetime technical support via phone and email. We also offer a comprehensive library of video tutorials and digital manuals to help you master your new equipment.